Política de envío
Delivery
We post to the UK, Europe & Worldwide. See our rates table below for shipping costs.
|
Method |
Price |
Each Additional Item |
Delivery Aim* |
|
Standard UK Delivery
|
£3.95 +£1.50 |
£0.00 |
3-5 working days |
|
Next Working Day UK Delivery
|
£5.95 +£1.50 |
£0.00 |
1 working day |
|
Saturday UK Delivery |
£12.00 |
£4.00, max £16.00 |
Upcoming Saturday |
|
Europe EU |
from £10.50 |
+£3.00, max £19.50 |
3-7 working days |
|
Europe Non EU |
from £10.50 |
+£3.00, max £19.50 |
3-7 working days |
|
North America |
from £14.00 |
+£4.00, max £26.00 |
3-10 working days |
|
Rest of the World |
from £14.00 |
+£4.00, max £26.00 |
3-10 working days |
NB. Bulkier/heavier items, such as coats, may sometimes be charged with a higher shipping rate than smaller items so as to cover our courier costs. All shipping rates will be shown before you complete payment.
* We AIM to deliver your parcel in the time specified, but this cannot be guaranteed.
We reserve the right the change the above prices at any time.
STANDARD UK DELIVERY
We generally send Standard UK Delivery parcels on a Tracked 48 Royal Mail service, however on occasions may send with another courier service. For parcels weighing more than 2kg, we may send your order in more than one package. You will receive an email and text message from Royal Mail on your day of delivery to let you know your parcel will be arriving.
Our delivery aim for Standard Delivery is 3-5 working days, but please note that this is only an aim and is not an assured delivery by a certain date. We ensure your order is dispatched within a timeframe to meet Royal Mail's delivery guidelines, and cannot take any responsibility for any delays that are outside of our control, e.g. courier delays, delays due to weather conditions. Please note that we cannot issue any refunds on parcels which have not arrived within the timeframe until Royal Mail have declared the parcel as lost, which is 10 working days after the last possible delivery date. This is also detailed within our Terms & Conditions of Sale.
If you have ordered to your home/work address, please ensure there will be someone at the address to accept the delivery.
If you need to enquire about the whereabouts of your parcel, please allow the estimated delivery time to elapse before contacting us, unless of course you have an issue with your order.
NEXT WORKING DAY UK DELIVERY
We generally send Next Working Day UK Delivery on a Tracked 24 Royal Mail service, however on occasions may send with another courier service. For parcels weighing more than 2kg, we may send your order in more than one package. You will receive an email and text message from Royal Mail on your day of delivery to let you know your parcel will be arriving.
Please Note: Next Working Day Delivery is only available on orders placed before 3pm, Monday-Friday, excluding Bank Holidays. Orders placed after this cut off time will be dispatched the next working day. See the table below for details of when to expect your delivery.
|
Order Day & Time |
Dispatch Day |
Delivery Day |
|
between Friday 3.01pm & Monday 3pm |
Monday* |
Tuesday, between 8am & 5pm* |
|
between Monday 3.01pm & Tuesday 3pm |
Tuesday* |
Wednesday, between 9am & 5pm* |
|
between Tuesday 3.01pm & Wednesday 3pm |
Wednesday* |
Thursday, between 9am & 5pm* |
|
between Wednesday 3.01pm & Thursday 3pm |
Thursday* |
Friday, between 9am & 5pm* |
|
between Thursday 3.01pm & Friday 3pm |
Friday* |
Monday, between 9am & 5pm* |
*If the delivery or dispatch day specified is a Bank Holiday, then please allow a further 24 hours for your parcel to arrive.
If you have ordered to your home/work address, please ensure there will be someone at the address to accept the delivery. If you have ordered to a HubBox address, please ensure you collect our parcel within 14 days.
If you need to enquire about the whereabouts of your parcel, please allow the estimated delivery time to elapse before contacting us, unless of course you have an issue with your order.
SATURDAY UK DELIVERY
We use Royal Mail for our Saturday specified deliveries. This service is available on orders placed on any day if you specifically want it to arrive on the upcoming Saturday and you can order up until 3pm on the Friday before. Please ensure there will be someone at your shipping address to accept and sign for the delivery. Please Note: Saturday Delivery is only available on orders placed before 3pm Friday, excluding Bank Holidays. If you need to enquire about the whereabouts of your parcel, please allow the estimated delivery time to elapse before contacting us, unless of course you have an issue with your order.
INTERNATIONAL DELIVERY
We offer Express International Delivery using DHL. Please allow 1 working day for dispatch. Delivery then takes between 1 and 5 working days depending on your location.
If you choose Standard International Delivery, your parcel will be send using Royal Mail. Delivery times are 5 to 14 working days from dispatch depending on your destination country (please see table above for more specific shipping times).
Please allow the estimated delivery time to elapse before contacting us, unless of course you have an issue with your order.
Please note: If you are an international buyer you may be subject to import duties and taxes, which are levied once the package reaches your destination country. Any additional charges for customs clearance must be covered by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information.